Host/Hostess

Description

Position Summary

Greeting and escorting members and their guests to tables. The host/ hostess will answer the telephone, maintain the floor plan and support service staff when needed. Maintain a courteous and efficient presence at the door to provide members and their guests with the highest quality dining experience.

Essential Functions

• Understands and implements the Stadium Club statement of purpose and service guarantees.
• Understands and adheres to the Club attendance policy. Reports to their work area on time, appropriately dressed and groomed (see “Appearance and Uniform Standards” in the department knowledge section of the Stadium Club Manual) and prepared to work.
• Meet and greet guests as they arrive in the Stadium Club, escort the party to the table in an engaging and welcoming manner.
• Maintain the Stadium Club sidework sheets and monitor the completion of all tasks. Report any items that are missed to the Stadium Club Manager or supervisor professionally.
• Update and maintain the Stadium Club Chalkboard menu. Have full knowledge of the menu with all specialty items that are being offered during service.
• Understand and implement “House Rules” for proper attire, cell phone usage, smoking and business meetings throughout the rooftop. Report any violations to management immediately.
• Thank all diners as they leave. Report any negative comments to management immediately and professionally. Report positive comments to management as soon as possible.
• Monitor special events ongoing as well as upcoming events throughout the Club. Answer all questions appropriately.
• Take both “To Go” and Room Service orders; ensure accurate order is prepared
• Direct calls to the appropriate department if you cannot accurately answer a question.
• Assists members, guests and co-workers in a friendly and courteous manner.

All employees are expected to comply with all Club (and Stadium Club specific) standards and procedures upon hire to maintain safe and efficient operations. Employees who violate Club (and stadium Club specific) standards and procedures will be subject to disciplinary action up to and including termination.

Supportive Functions

In addition to performance of the essential functions, this position is required to perform certain supportive functions. The amount of time spent performing each of these functions is to be solely determined by the manager/supervisor on duty and is based on the particular requirements of each specific outlet at the Club.

• Maintain an open line of communication between members and their guests, management and line employees.
• Assist in the training of newly hired employees.

Qualifications

Specific Knowledge, Skills and Abilities

An individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he/she can perform the essential functions of the job.

• Knowledge of appropriate table settings and service ware.
• Knowledge of restaurant operations, to include proper staffing levels, member relations and etiquette.
• Ability to read, write and speak the English language sufficiently enough to understand menus, record orders, communicate with members and guests to explain all offerings and record special requests.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded dining room to seat guests.
• Ability to effectively deal with member and guest complaints and concerns in a courteous and professional manner. This involves carefully listening to the nature of the concern, demonstrating empathy and providing a positive, proactive solution.

Qualification Standards:

Education:

Any combination of education, training or experience that provides the required knowledge skills and abilities.

Experience:

Prior hospitality experience (Full service dining specifically) is preferred.

Licenses and Certificates:

Ability to obtain any Club required certification or licenses. Example: TIPs on premise certifications or a State of Michigan food handler’s card.

Other:

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to support the business needs of the Club.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job related duties assigned to them by their manager/supervisor.