What are the responsibilities and job description for the Golf Retail Assistant position at Detroit Golf Club?
Job Description
Job Description
Description :
Detroit Golf Club is a premier private club in Detroit, MI. Richly embedded in the history of Detroit, DGC aims to uphold its heritage of the city with our contributions to the game of golf and robust and diverse membership. The historical Albert Kahn clubhouse sits along two Donald Ross-designed 18-hole courses. The club cultivates a welcoming atmosphere and garners a sense of camaraderie for members and employees alike. Along with an active environment, Detroit Golf Club hosts, The Rocket Classic PGA tournament through 2027.
To be successful in this position, the golf retail associate must possess a customer-centric mindset. They will be adaptable, organized, and capable of making informed decisions. The ability to take initiative, problem-solving skills, and outwardly positive attitude are crucial to ensure a positive experience for members and guests.
Requirements : Responsibilities
- Customer service : ensuring excellent customer service by implementing and maintaining high standards, addressing customer concerns, and creating a positive retail experience.
- Special orders : placing and maintaining member special orders. Utilizing Golf Shop Genius as a resource to create a positive member ordering experience.
- Golf shop : assist members and guests by facilitating sales and providing the utmost customer service. Ensuring workspace and golf shop are well maintained, clean, organized, and restocked throughout each work day. Initiate the restocking of merchandise and conduct inventories when directed.
- Visual merchandising : assist buyer with maintaining inventory levels and corroborating the availability of merchandise, executing and maintaining visual presentations and pricing strategies, and developing strategies to maximize business profitability and performance.
- Sales performance : Promote daily floor sales and customer relations for the membership and staff. Professionally sell merchandise. Anticipate needs and offer appropriate merchandise solutions. Know product features and benefits to promote selling. Familiarize yourself with product lines and merchandise. Be able to answer specific questions regarding apparel and equipment lines. Including but not limited to – availability, sizing, fit, fabrication, etc. Be aware of daily and monthly sales goals.
- Golf : Familiarize yourself with club events, procedures, and activities and be able to assist with any related questions. Assist with the daily billing of the tee sheet and booking tee times. Answer the phones and appropriately troubleshoot questions for members and guests.
