What are the responsibilities and job description for the DLCCC Front Desk Opener position at Detroit Lakes Community and Cultural Center?
Job Summary : A DLCCC Front Desk Representative is responsible for creating a positive member experience by providing a superior level of customer service to our members, prospective members, and guests.
Key Duties and Tasks :
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Serves as the first point of contact for all customer questions, concerns and comments
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check-in members
- New member enrollments.
- Stays current on new program offerings and schedules
- Attend Front Desk meetings
- Schedule court use, classes and any other appointments and needed
- Daily POS activity
- Update member account information
- Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed
- Assist in maintaining the neatness and cleanliness of the club
- Other duties as assigned by the Front Desk Supervisor
Desired Qualifications :
Position :
Salary / Wage / Benefits :
Learn, grow and play at the Detroit Lakes Community and Cultural Center! Full fitness, aquatics and recreation facility with a giant, indoor play-land. 8-lane pool, track, courts, classes and a beautiful 800 seat performing arts theatre, conference room and ballroom!
