What are the responsibilities and job description for the Box Office Supervisor - Lakeland, FL position at Detroit Tigers?
Job Summary:
The Box Office Supervisor is responsible for assisting with the daily sales and service operations of the Publix Field at Joker Marchant Stadium including selling and processing of single game and event tickets.
Key Responsibilities:
- Assist with scheduling box office clerks.
- Assist box office clerks with ProVenue and digital ticketing troubleshooting and questions.
- Assist with renewal and servicing of all Season Ticket and Mini-Plan accounts for Tigers Spring Training and Lakeland Flying Tigers regular and post-season.
- Assist with renewal of season ticket and mini plan requests throughout the season.
- Assist in providing technical support for ticketing equipment as needed.
- Assist the department in processing and mailing ticket orders.
- Process single game and event sales at the box office.
- Provide friendly and efficient customer service in person and by phone.
- Assist in responding to ticketing and customer service-related emails/text in a friendly, efficient, and timely manner.
- Assist with Box Office reporting and other related functions as determined by the Box Office Manager and Director, Business Development.
- Provide accurate information to patrons concerning games, events, and ticket policies and procedures.
- Assist with printing and processing season, group, corporate partnership ticket orders in a timely manner.
- Ensure accurate and clean data, performing data cleansing, including the merging of duplicate accounts, as needed.
- Assist in the maintenance of ticket inventory and digital manifest.
- Assist Box Office Manager and Director, Business Development with special projects.
- Performs other duties as assigned.
Required Knowledge, Skills and Abilities:
- High school diploma or general education degree (GED).
- At least 1-year related experience and/or training.
- Possess the highest integrity and ethical standards.
- Knowledge of customer service principles and practice.
- Excellent verbal and written skills.
- Computer literate – ability to navigate through multiple screens and application systems. Experience with Microsoft Office Suite.
- Ability to multi-task and adjust to rapidly changing business processes.
- Active listening and attention to detail.
- Self-sufficient and dependable.
- Appropriate business acumen including professional appearance and demeanor.
Preferred Knowledge, Skills and Abilities:
- Experience working in the sports and entertainment industry.
- Knowledge with Tickets.com system.
- Supervisory experience preferred.
Working Conditions:
- Must be able to work nights, weekends, holidays, and game days.
- Exposure to high noise level.
- Frequent visual/auditory attention
- While performing the duties of this job, the colleague is regularly exposed to a facility environment, outside weather conditions, extreme cold/heat.
- Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The colleague frequently is required to sit. The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Requires long periods of time on feet.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Detroit Tigers.
Detroit Tigers is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
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