What are the responsibilities and job description for the Usher - Comerica Park position at Detroit Tigers?
Job Summary:
If you enjoy the outdoors and being surrounded by Baseball, this seasonal job is for you!
The Comerica Park Usher – Ticket Taker staff delivers optimum service to fans in a friendly, pleasant and professional manner through various contact points. They provide fans with correct and accurate information, problem resolution, and positive experiences.
Key Responsibilities:
- Ushers and Ticket Takers are assigned to specific locations, and act as a host to the guests in their area. They ensure that all guests are properly ticketed, are seated in their proper seat and that they are safe and comfortable.
- Ushers and Ticket Takers may also be positioned in a location where they cannot see the game. They may be assigned to gates to scan guest tickets upon entry into the ballpark and greet guests as they enter/exit the ballpark. They may also be assigned to operate an elevator or check guest tickets at a party area.
- They should proactively address guest needs by answering questions, giving directions and other information regarding the ballpark and surrounding areas. Never avoiding a guest or leaving a question unanswered.
- Ushers in seating sections are expected to wipe down seats prior to gates opening. During the game, they should escort guests to proper seats and wipe them down a second time if necessary.
- Responds to and resolve guests’ questions, concerns, complaints or suggestions in a professional and polite manner. Recognize and respond effectively in emergency situations.
- Assist in keeping the ballpark clean.
- Monitor assigned area for cleanliness and safety, addressing concerns with supervisor/management.
- Enforce policies, rules and regulations of the ballpark.
- Ushers and Ticket Takers provide a positive ballpark experience for all guests and colleagues at Comerica Park. This position requires membership in the Service Employees International Union after working 30 games.
Minimum Knowledge, Skills and Abilities:
- Strong interpersonal skills and provide excellent customer service, strong communication skills to proactively engage with Guests, colleagues and management.
- Strong observational skills to proactively identify Guest needs and ensure that guests are having a memorable experience. Must be attentive to guest's needs, have full knowledge of all policies, services, and facility locations. (Staff will be trained in these areas).
- Must be able to stand for long periods of time and be exposed to different types of weather (sometimes extreme weather). Must be able to work long hours, days, nights, weekends and holidays.
- Must be able to report to work 2 - 2 ½ hours prior to game time. Usher - Ticket Taker colleagues works on average, 5 – 7 hours per event. Hours are dependent on the length of the baseball game, weather delays, extra innings, etc.
- Must be able to work at least 35 games per season.
- Must be able to walk stairs.
- Must have reliable transportation.
- Candidates must be 18 years of age
- Must be able to work events beyond baseball, including but not limited to: concerts, high school games, charity walks, etc. Large scale concerts are mandatory to work. Events take place throughout the year including baseball off season.
- Background checks will be performed on all candidates offered a position
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Detroit Tigers.
Detroit Tigers is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
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