What are the responsibilities and job description for the Inside Service Sales Representative position at DEUTZ Corporation?
Location: Norcross
Working Hours
DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
Job Summary
POSITION SUMMARY:
The Inside Service Sales Representative provides timely reports regarding sales within the service sales (aftermarket) segment of the business. They also work with the other various functions within the service sales team for the completion of budgeting documents, monthly sales reports, completion of annual pricing at the market level and with specific customer OEM’s. Additional activities include management of Engine Completion kits and service sales support of engine sales activities. The individual is responsible for directly supporting the Director of Service Sales and Sales team in meeting the overall goals and targets of the organization. The ideal candidate must be customer service driven and have a knowledge of diesel engines, replacement parts and have a strong analytical skills and utilization of Excel as a means to monitor sales activities.
Essential Duties & Responsibilities
The Inside Service Sales Representative will be responsible for, but not limited to, the following duties:
Travel Demands: Anticipated domestic and international travel is approximately 0-10% depending on business needs.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Experience
Required
Preferred
Description
X
Bachelors/Associate degree in Engineering or Business
X
Experienced in the off-highway market / customer requirements. Knowledge of engine or construction equipment markets a plus
X
Strong knowledge of Microsoft Office products with particular focus on advanced Excel. Significant experience with pivot tables and look-up tables
X
SAP ERP System or other relevant ERP Software user experience
Additional Required Skills
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.
Mathematical Ability
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.
Reasoning Ability
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.
Work Environment
The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demand Requirement
Frequency
Concentration
Daily
Sitting
Daily
Communication
Daily
Vision
Daily
Verbal
Daily
Standing
Daily
Hearing/Listening
Daily
Lifting
Daily
Bending
Daily
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.
EEO Statement
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.
Working Hours
DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
Job Summary
POSITION SUMMARY:
The Inside Service Sales Representative provides timely reports regarding sales within the service sales (aftermarket) segment of the business. They also work with the other various functions within the service sales team for the completion of budgeting documents, monthly sales reports, completion of annual pricing at the market level and with specific customer OEM’s. Additional activities include management of Engine Completion kits and service sales support of engine sales activities. The individual is responsible for directly supporting the Director of Service Sales and Sales team in meeting the overall goals and targets of the organization. The ideal candidate must be customer service driven and have a knowledge of diesel engines, replacement parts and have a strong analytical skills and utilization of Excel as a means to monitor sales activities.
Essential Duties & Responsibilities
The Inside Service Sales Representative will be responsible for, but not limited to, the following duties:
- Sales analysis and related activities
- Annual and periodic pricing development for various distribution channels
- Support the development of sales budgets, forecasts and plans including maintenance and training on associated IT tools
- Support the parts and engine sales team in meeting our customer's needs
- Maintains extensive face to face contact with internal and - if required – external customers
- Communicate both internally and externally at all levels the DEUTZ sales goals and objectives
- Develop and maintain sales analysis tools
- Update and maintain market and competitive activity
- Provide input for process improvement
- Provide input and assist with development of annual budgets and periodic updates to the budget
- Provide Service Sales input to Project teams and assist with providing parts and service-related input into engine and value add projects.
- Preparation of sales presentations and presentation materials
- Maintenance and further improvement of pricing tools (base engine and DCA specific packages)
- Tracking and reporting on sales activities, projects and initiatives
- Develop monthly sales expectations and resolve DEUTZ AG sales data requests
- Liaise with DEUTZ AG business intelligence team to resolve data request and exchange information
- Assist with quotation of new engine completion and engine prototype kits for distributors and OEM’s.
- Develop databases for the identification of parts utilized by OEM’s within the North American market.
- Track data related to special net pricing provided to various customers and negotiate pricing with DEUTZ AG personnel.
- Assist with the development of sales and marketing programs through campaign development, sales analysis and competitive intelligence.
- Provide input regarding stocking strategy based on engine type and usage.
- Assist with trouble shooting of account issues related to pricing and discounts specific to customer accounts.
- Provide assistance with customer account set up.
- Performs other duties as assigned.
Travel Demands: Anticipated domestic and international travel is approximately 0-10% depending on business needs.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Experience
Required
Preferred
Description
X
Bachelors/Associate degree in Engineering or Business
X
Experienced in the off-highway market / customer requirements. Knowledge of engine or construction equipment markets a plus
X
Strong knowledge of Microsoft Office products with particular focus on advanced Excel. Significant experience with pivot tables and look-up tables
X
SAP ERP System or other relevant ERP Software user experience
Additional Required Skills
- Strong technical aptitude
- In-depth knowledge of industry competitors and their applications
- Proven ability to influence and communicate effectively across all organizational levels
- Exceptional verbal and written communication skills
- Collaborative team player with the ability to work effectively in a team environment
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.
Mathematical Ability
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.
Reasoning Ability
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.
Work Environment
The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Manufacturing assembly and warehouse environment. Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No A/C.
- If Intern is located in the office area, the noise level in the work environment is usually quiet to moderate.
An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demand Requirement
Frequency
Concentration
Daily
Sitting
Daily
Communication
Daily
Vision
Daily
Verbal
Daily
Standing
Daily
Hearing/Listening
Daily
Lifting
Daily
Bending
Daily
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.
EEO Statement
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.
