Account Manager, Client Services

Title: Account Manager – Client Services & Operations

Job Description :

The Account Manager is responsible for managing the full client lifecycle—from onboarding to ongoing support—for healthcare and laboratory accounts. This role requires excellent communication skills, attention to detail, and a strong ability to coordinate across internal teams. As a key liaison between clients, sales representatives, and lab operations, the Account Manager ensures each account receives timely support, consistent follow-through, and a high standard of service.

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Key Responsibilities:

Client Onboarding & Relationship Management

· Guide new accounts through onboarding processes including paperwork collection, portal access setup, and initial supply delivery.

· Serve as the primary internal point of contact for assigned accounts, providing support via phone, email, or direct coordination with sales reps.

· Conduct check-ins with clients and escalate concerns or requests to the appropriate departments.

Account Operations & Maintenance

· Track sample volume, ensure consistency in submissions, and follow up with reps or clients if volume declines.

· Process supply requests and coordinate logistics with the fulfillment team.

· Assist with setting up courier services, test requisitions, and portal issues as needed.

· Audit accounts for missing forms or outdated information, and initiate corrections as needed.

Team Coordination & Communication

· Collaborate with sales reps, collectors, and executive staff to ensure accounts are functioning properly and meeting performance targets.

· Maintain organized records of account communication, onboarding documents, and client-specific needs.

· Join weekly team meetings and provide updates on account status, client concerns, and internal action items.

Internal System Management

· Use Google Sheets, Forms, and tracking tools to manage account data and updates.

· Coordinate with billing, supplies, and logistics teams to fulfill client needs.

· Ensure clients have access to updated marketing materials, test menus, and educational support.

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Qualifications:

Required:

· 2 years of experience in account management, healthcare administration, or operations support.

· Strong organizational skills and attention to detail.

· Proficiency in Google Workspace (Sheets, Docs, Forms, Gmail).

· Excellent verbal and written communication skills.

· Ability to multitask and prioritize in a deadline-driven environment.

Preferred:

· Experience in medical laboratory services, healthcare, or clinical support roles.

· Familiarity with courier scheduling, CRM systems, and client onboarding workflows.

· Ability to handle multiple client territories or regions concurrently.

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Ideal Candidate Is:

· A self-starter who thrives in structured yet flexible environments.

· Service-minded and attentive to both client satisfaction and internal efficiency.

· Reliable, responsive, and confident in juggling many moving parts daily.

Join us in this exciting opportunity where you can make a significant impact on our clients' success while advancing your career in Client Services.

Job Types: Full-time, Contract

Pay: $26.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• The Colony, TX 75056 (Preferred)

Ability to Relocate:

• The Colony, TX 75056: Relocate before starting work (Preferred)

Work Location: In person

Salary : $26 - $30