What are the responsibilities and job description for the Customer Service Representative position at DevCare Solutions Pvt., Ltd.?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while maintaining a positive company image. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to work efficiently in a fast-paced environment.
Duties
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle customer complaints and resolve issues promptly while ensuring a positive experience.
- Perform data entry tasks to maintain accurate customer records and transaction details.
- Process sales transactions and manage cash handling with precision.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
- Assist in training new staff on customer service protocols and office procedures as needed.
- Maintain knowledge of company products, services, and promotions to provide informed assistance.
Experience
- Previous experience in a customer service role is preferred but not required.
- Strong phone etiquette with the ability to communicate clearly and effectively in English; multilingual or bilingual skills are a plus.
- Proficient in data entry with attention to detail.
- Experience in sales or office environments is advantageous.
- Ability to handle cash transactions accurately and responsibly.
- A positive attitude with a commitment to delivering excellent customer service.
If you are passionate about helping others and thrive in a dynamic work environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Type: Contract
Pay: Up to $16.70 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $17
