What are the responsibilities and job description for the Dispatcher - Customer Service position at DevCare Solutions Pvt., Ltd.?
Job Overview
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional support to our clients while managing various logistics and transportation-related inquiries. Your expertise in transportation management systems and supply chain operations will be essential in ensuring customer satisfaction and efficient service delivery.
Responsibilities
- Respond to customer inquiries regarding freight, logistics, and transportation planning.
- Utilize transportation management systems, GIS, and GPS tools to analyze and resolve customer issues.
- Communicate effectively with clients to provide updates on shipments and service requests.
- Collaborate with internal teams to ensure timely delivery of services and address any operational challenges.
- Maintain accurate records of customer interactions and transactions using SyteLine software.
- Assist in the development of strategies to improve customer service processes within the supply chain.
Requirements
- Proven experience in a customer service role, preferably within the logistics or transportation industry.
- Familiarity with transportation management systems and supply chain principles.
- Strong analytical skills with the ability to interpret data related to freight and logistics operations.
- Excellent communication skills, both verbal and written, with a focus on building positive relationships with clients.
- Proficiency in GIS and GPS technologies is a plus.
- Ability to work collaboratively in a fast-paced environment while managing multiple priorities.
Join us as we strive to enhance our customer experience through innovative solutions in logistics and transportation!
Job Type: Contract
Pay: $17.00 - $20.00 per hour
Expected hours: 37.5 per week
Benefits:
- Dental insurance
- Vision insurance
Schedule:
- 10 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Chattanooga, TN 37403 (Required)
Ability to Relocate:
- Chattanooga, TN 37403: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $20
