What are the responsibilities and job description for the Call Center Representative position at DevCare Solutions?
Title: Customer Service Representative
Location: Tallahassee, FL (Hybrid)
Key Responsibilities:
- Handle 40-50 inbound calls daily, delivering quality customer service and clear communication.
- Address billing and eligibility questions, ensuring thorough follow-up and resolution.
- Maintain detailed call logs and references for follow-up and review.
- Use reference materials to provide accurate and helpful responses.
- Escalate complex inquiries to supervisors as needed.
- Train and support peers and new team members.
Qualifications:
- Minimum 2 years of customer service experience (phone or face-to-face).
- Strong verbal communication, attention to detail, and computer skills.
- High school diploma or GED required.
- Reliable, prompt, and professional demeanor
