What are the responsibilities and job description for the Help Desk Analyst position at DevCare Solutions?
Must Have
- Excellent written and verbal communication skills. Min 1 year of IT support. This can be a combination of professional work experience, internships, academic projects/ coursework.
Nice To Have
- Mobile Device Support (android \ iOS) experience, Networking certifications, Familiarity with Intune\ Microsoft Authenticator, Familiarity with Bomgar Remote application
Detailed Description:
* Provide outstanding service to, and build relationships with colleagues every day
* Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals
* Maintain up to date knowledge on products, services, technology, and procedures
* Compile documentation necessary for effectively fulfilling customer needs
* Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful
* Follow up with customers to ensure issue has been resolved
* Drive initiatives that improve the service desk
Basic Qualifications:
* Associate's Degree
Preferred Qualifications:
* Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule
* Ability to demonstrate professional verbal communication skills
* Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material
* Ability to professionally handle irate customers
* Ability to use a headset and to sit for long periods of time
* Experience with Microsoft Office applications and the Internet
* A and Network certifications
* HDI certifications
Job Type: Contract
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Education:
- Associate (Required)
Experience:
- IT support: 1 year (Required)
- Calls handling: 1 year (Required)
- printer trobleshooting: 1 year (Required)
- Mobile Device Support (android \ iOS): 1 year (Required)
License/Certification:
- CompTIA A (Preferred)
- CompTIA Network (Preferred)
Ability to Commute:
- Flint, MI 48502 (Required)
Work Location: In person
Salary : $21 - $24
