What are the responsibilities and job description for the Managed Care Specialist position at Devcare Solutions?
Job Summary
The Care Specialist plays a crucial role in providing exceptional support and assistance to clients, ensuring their needs are met with compassion and professionalism. This position involves direct interaction with clients, managing inquiries, and facilitating services that enhance their overall experience. The ideal candidate will be dedicated to delivering high-quality client services while maintaining a positive and supportive environment.
Key Responsibilities
- Determine individual and family eligibility for our Client’s care programs.
- Assist in coordinating and communicating schedules to internal/external Clients.
- Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
- Timely management of casework, including proper documentation and case resolution.
- Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.
- Work efficiently / effectively in multiple databases to extract information.
- Attend workgroup meetings and participate in discussions.
- Assist leadership team, as necessary.
Requirements and Skills
- Must have a bachelor’s or associate degree.
- A background in Paralegal studies is a plus.
- Work experience in a Legal environment a plus.
- Customer service or call center experience a plus.
- Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).
- Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.
- Excellent verbal and written communications skills.
- Keen attention to detail and adherence to deadlines.
- Strong time management, note-taking, email organization, and distribution skills.
- Critical thinking and problem-solving skills.
Job Types: Full-time, Contract
Pay: $20.85 - $21.53 per hour
Expected hours: 40 per week
Shift:
- Day shift
Work Location: In person
Salary : $21 - $22
