What are the responsibilities and job description for the Service Desk Analyst position at DevCare Solutions?
Job Description
Must Have
- Excellent written and verbal communication skills. Min 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework.
Nice To Have
- Mobile Device Support (android \ iOS) experience, Networking certifications, Familiarity with Intune\ Microsoft Authenticator, Familiarity with Bomgar Remote application.
Basic Qualifications:
* Min 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework.
* Associate's Degree
Preferred Qualifications:
* Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule
* Ability to demonstrate professional verbal communication skills
* Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material
* Ability to professionally handle irate customers
* Ability to use a headset and to sit for long periods of time
* Experience with Microsoft Office applications and the Internet
* A and Network certifications
* HDI certifications
Job Type: Contract
Pay: $20.00 - $21.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Printers: 5 years (Required)
- Web page: 1 year (Required)
- Mobile devices: 1 year (Required)
Ability to Commute:
- Columbus, OH 43219 (Required)
Work Location: In person
Salary : $20 - $21
