What are the responsibilities and job description for the Field Service Technician position at Devcare?
Field Service Technician I
Join our dynamic service team for this entry-level field service position. Depending on your assigned territory, you will provide services, repairs, and technical maintenance for ATMs, retail point of sale (POS) equipment, locksmithing, Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises. Our training consists of on-the-job mentoring as you might expect, but also a formal classroom, virtual and self-paced training for extensive learning opportunities.
You are responsible for:
-Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electromechanical repair.
-Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing locks)
-Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
-Inspecting products for correct operation and resolving noted issues and/or escalating according to established procedures
-Prioritizing and planning service calls
-Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory
-Contacting the customer with the estimated time of arrival
-Working with customers to ensure satisfaction with service delivery and understanding of product functionality
-Following key/alarm/combination control processes in assigned area of responsibility
Job Type: Contract
Pay: $22.50 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $23
