IT Generalist

RESPONSIBILITIES/TASKS

• Assists in implementing, administering, and maintaining system security standards, policies, and procedures.
• Work in a centralized support capacity providing statewide technical assistance on desktop hardware, laptops, tablets, peripherals, and software, and establishing and implementing supported agencies’ hardware and software installation standards.
• Provide, review and/or submit request forms as needed for users to obtain computer systems access
• Participates in the investigation, analysis, and resolution of end-user security and resource access control problems.
• Administer network security. Add/change/delete user accounts, passwords, and account lockouts. Perform machine security patch and virus software upgrades.
• Assesses and recommends the most appropriate training option, such as in-house, out-service, and on-line, to address specific training needs.
• Develops original training materials, manuals, bulletins, on-line help, video, and other user aids.
• Responds to calls, emails, and walk-ins for assistance. Documents problems, and diagnostics. Troubleshooting, and resolving hardware, software, and network problems.
• Support virtual desktops. Provide access, troubleshooting, resolve software and configuration issues. Troubleshoot remote connections to virtual desktops.
• Work with other BIT staff to increase familiarity with their functions and how they support computer use throughout the supported agencies.
• Conducts formal in-service classroom IT training for users and technical staff.
• Maintains and recommends ongoing improvements to the agency’s project management methodology processes, standards, and associated documentation.
• Ensures that projects are clearly defined and that proper project management procedures and methods are used on existing projects and corrects deficiencies.
• Reviews project plans and tracks current status of projects.
• Resolves or escalates project related issues that may include project status and progress via project metrics, risk mitigations, contingencies, changes in scope, timeframe concerns, and program area or development issues.
• Manages IT projects following the agency’s or Commonwealth’s project management methodology.
• Performs related work as required.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of information technology concepts and practices.
• Knowledge of the component parts of personal computers, peripherals, servers, and their associated functionality.
• Knowledge of the functions and capabilities of hardware and software.
• Knowledge of troubleshooting techniques.
• Knowledge of the use and interpretation of diagnostic utility programs used in troubleshooting problems.
• Knowledge of networking concepts.
• Knowledge of hardware and software testing methods.
• Knowledge of the principles and techniques of information technology documentation.
• Knowledge of information technology systems performance monitoring techniques.
• Ability to read and interpret technical materials such as specifications, technical manuals, and other project documentation.
• Ability to identify correct logic relationships and statements.
• Ability to analyze information in order to diagnose and troubleshoot technical problems.
• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to establish and maintain effective working relationships.

Job Type: Contract

Pay: $24.00 - $27.00 per hour

Expected hours: 40 per week

Schedule:

• Monday to Friday

Application Question(s):

• What is your expected hourly pay rate?

Experience:

• IT support: 3 years (Preferred)
• Application development: 1 year (Preferred)

Ability to Commute:

• Mechanicsburg, PA 17050 (Required)

Work Location: In person

Salary : $24 - $27