Community Manager - 510/102

The Community Manager is responsible for the day-to-day operations of two assigned communities, Pine Tree and Parkside, and ensures that the established company objectives are achieved. This role leads the optimum performance of the community in areas including associate management, leasing and marketing, compliance, accounting, resident satisfaction, and maintenance activities.

Responsibilities:

• Lead, direct and supervise employees assigned to the community. Provide employees with regular performance feedback, complete annual reviews and take timely action of misconduct by effectively working with Human Resources.

• Successfully interview, hire, train and retain employees. Work effectively with Human Resources to recruit and onboard new employees.

• Perform all related accounting tasks including collecting and posting rent, fees, and other payments as well as processing month end and zero receipts in a timely manner. Work effectively with the Accounting Department to resolve accounting issues and errors.

• Perform accounts payable tasks including processing or approving invoices and payables.

• Review and analyze utility billing and rentable item charges regularly to ensure accuracy.

• Oversee the communitys marketing program, including social media engagement, collateral inventory management and collaborating with the Marketing Department regarding additional community marketing efforts.

• Support the overall marketing and leasing efforts of the community by providing sound input and suggestions regarding promotions, advertisements, and pricing.

• Provide excellent customer service to all residents, prospects, and guests.

• Lead all revenue management efforts to ensure the communitys maximum income is achieved. Monitor HUD fair market rents, Section 8 payment standards, and asking rents for voucher holders.

• Oversee, provide direction, ensure timely submittals, and keep compliant with all requirements of the tax credit program as it relates to the community. Work effectively with the Compliance Department regarding tax credit paperwork, calculations, re-certifications, and reporting.

• Complete resident move-outs within the timeline set by the company by reviewing lease terms, notice requirements and processing the disposition in accordance with established procedures and legal requirements.

• Keep associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.

• Ensure all resident files are properly maintained according to the Companys policy,

• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns.

• Responsible for ensuring the timely and accurate submission of timecards, bonus worksheets and payroll. Work effectively with Payroll to resolve errors or concerns.

• Supervise resident retention programs, renewals, and leasing programs to maintain maximum occupancy and minimal turnover.

• Ensure the success of all resident events, community programing and local/non-profit programs.

• Complete regular community inspections of common areas, amenities, models, and vacant apartment homes.

• Oversee all leasing efforts including prospect engagement, tours, closing ratios and move- ins.

• Maintain a reputation of excellence and continuously work to improve community and company reputation scores.

• Supervise and administrator all lease agreements and addendums, prospect screening processes, and legal notices while ensuring accuracy and compliance.

• Oversee all maintenance activity including unit turns, service requests, scheduling, staffing, preventative maintenance, and capital improvement projects.

• Prepare, monitor, and adhere to the guidelines of the communitys operating budget and make informed recommendations for ways to maximize income and minimize expenses. Complete financial variance reports, monthly performance reporting and operational analysis as required.

• Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, company standards, and operational processes.

• Provide professional and routine interaction with retail and commercial clients.

• Maintain a positive relationship with local housing authorities and agencies.

• Implement new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software.

Knowledge, Skills and Abilities:

• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Understands business implications of decisions; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Consistently approachable and available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Qualifications:

• Minimum 3 years of experience in property management, including sales/multi-family leasing and supervisory responsibility.

• Bachelors degree in business or related field is preferred.

• Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations.

• Knowledge of Section 42 LIHTC program and associated compliance processes.

• Experience successfully leading a team with the ability to source, interview and manage employee performance.

• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).

• Prior budgeting experience and the ability to interpret financial statements.

• Experience using property management software, preferably Yardi.

• Excellent written and verbal communication skills.

• High school education or equivalent required.

• Must be able to speak, read and write English in a manner sufficient to carry out duties.

• Successful completion of background check and drug screen required.

• Must be legally qualified to work in the U.S. meeting I-9 guidelines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, see, talk and hear. The employee is occasionally required to stand; walk; use hands and fingers; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

• Flexibility to travel to different locations as needed.

• Valid drivers license and insurance.

• Ability to work inside and outside in various weather conditions.

Attendance: Position requires on-call status and flexibility to work any hours necessary to complete the job. Work schedules and location assignments are subject to change.