What are the responsibilities and job description for the Call Center Representative position at DevComNow?
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. As a vital point of contact for our customers, you will play a key role in ensuring their needs are met with professionalism and efficiency. You will handle a variety of inquiries ranging from product support to account assistance, all while providing an exceptional customer experience.
Responsibilities:
$850 - $1100 per week
Job Type
Full-time
Benefits:
cdZKmaxzRx
Responsibilities:
- Handle incoming customer calls and respond to inquiries in a professional and timely manner
- Provide accurate information regarding products and services to customers
- Troubleshoot and resolve customer issues effectively and efficiently
- Document all interactions in the CRM system and maintain accurate records
- Collaborate with other departments to address customer needs or escalate concerns as necessary
- Follow up with customers on outstanding issues to ensure resolution and satisfaction
- High school diploma or equivalent; associate degree preferred
- Proven experience in a call center or customer service role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a proactive attitude
- Ability to work in a fast-paced environment and manage multiple tasks
- Familiarity with customer relationship management (CRM) software
$850 - $1100 per week
Job Type
Full-time
Benefits:
- Competitive weekly salary
- Health, dental, and vision insurance
- Paid time off, including holidays
- 401(k) retirement plan with company match
- Opportunities for growth and career development
cdZKmaxzRx
Salary : $850 - $1,100
