Call Center Representative

Elle Seller We are is looking for a dedicated and customer-focused Call Center Representative to handle inbound and outbound calls, assist customers with inquiries, and provide exceptional service. This position is ideal for individuals who thrive in a fast-paced environment and enjoy problem-solving while maintaining a professional and friendly demeanor.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional manner
• Provide accurate information about products, services, and company policies
• Resolve customer issues efficiently and escalate complex concerns when necessary
• Process orders, payments, and customer account updates
• Maintain detailed and accurate call records in the system
• Meet or exceed performance metrics, including call handling time and customer satisfaction
• Collaborate with other departments to ensure seamless customer service
  
  

Requirements

• High school diploma or equivalent required
• Strong communication and active listening skills
• Ability to multitask and work efficiently in a fast-paced environment
• Basic computer proficiency and familiarity with CRM software is a plus
• Previous customer service or call center experience is preferred but not required
• Problem-solving skills and a positive attitude toward customer interactions
  
  

Salary

$1100 - $1560 /week

Job Type

Full-time

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