Front Desk Coordinator Cary

Definition of Front Desk Coordinator at DTA: This position is defined as the person at a particular clinic location that coordinates needed for that office and reports directly to the Front Desk Manager. This is a very busy position that involves coordination of several administrative duties including, but not limited to, scheduling, in-clinic collections, insurance verifications, continued insurance authorizations and is often the first face of DTA to our community!

Purpose: To oversee the Front Desk of the company, to assist with the production and viability of the whole group. 

Product: High volume of kept patient appointments to an efficiently structured schedule with full patient billing information turned over to the Billing Department.

This post includes the following functions: 

• Ensuring the internal and external communications of the company flow smoothly and efficiently.
• Keeping a good working relationship with all referral sources, both new and existing
• Overseeing the setting of patient appointments efficiently and for maximum production.
• Ensuring that appointments by patients are kept.
• This includes rescheduling within the same week when possible
• Enforcing DTA “No show” and 24-hour cancellation policies
• Ensuring referrals convert into evaluations with minimal delay. 
• Tracking referrals
• Completing insurance authorizations and re-authorizations
• Ensuring all services provided have full billing information obtained before service is rendered.
• Ensuring front desk collections are done fully and on time (same day of service).
• Maintain the reception area, keeping it clean and free of clutter
• Maintain an orderly & clean waiting area
• Ensure it is clean, chairs put away, etc.

Quotas: 

• 90% or better arrival rate 
• 5 initial evaluations per week
• 90% capacity of therapy schedules 

Job Skills and Qualifications:

Required:

  This is a very important position within our organization. Must have a high communication level with excellent control to effectively collaborate and present complex information. Excellent time management and organization is key to this position for prioritizing tasks and meeting deadlines. Prediction of schedules is critical, so being detail oriented and having strong problem solving skills is needed to identify and resolve issues efficiently as well as having adaptability and flexibility to adjust to changing priorities and work environments.. Must be able to work independently while also enjoying and showcasing strong teamwork capabilities. Must keep great PR with our public, in person, over the phone or via e-mail while providing exceptional service and building positive relationships with clients.

• High school diploma or GED
• At least two years of training or experience in customer service and office work
• Computer (PC) proficiency
• Strong verbal and written communication skills

Preferred:

• College degree in business administration or equivalent

Schedule: This position is Full-time 8:30AM -5:30 PM with 1-hour lunch break. 

(Attendance is very crucial in this position, so all time-off and lateness must be worked out beforehand when possible.)