Guest Services Agent

Dreaming of launching your hospitality career in a stunning Colorado mountain setting? Devil’s Thumb Ranch Resort & Spa offers the perfect opportunity. Nestled on 6,500 acres of pristine wilderness at the base of the Colorado Rocky Mountains, our subsidized staff housing provides an affordable way to live and work in this breathtaking location. Whether you're drawn to skiing and snowboarding in winter or hiking, mountain biking, fishing, and horseback riding in warmer seasons, Devil’s Thumb Ranch promises an unparalleled experience in the hospitality industry amidst Colorado's natural splendor.

This position is hiring for the summer season (April - October) with eligibility for staff housing.

Principle Purpose of Job

The Guest Services Agent at Devil's Thumb Ranch Resort & Spa is responsible for providing exceptional customer service to guests, handling inquiries, requests, and complaints efficiently. They serve as the frontline representative, ensuring a seamless and enjoyable experience for all guests by coordinating services and upholding resort policies.

Essential Duties and Responsibilities:

• Provide exceptional customer service to guests, ensuring their needs are met and exceeded throughout their stay.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain a thorough understanding of all resort amenities, services, and activities to effectively assist guests with inquiries and reservations.
• Collaborate with other departments to coordinate guest services and ensure seamless experiences for guests.
• Maintain cleanliness and organization of guest service areas, including lobby, front desk, and retail spaces.
• Assist with administrative tasks such as processing payments, handling cash and credit card transactions, and maintaining accurate records.
• Act as a liaison between guests and other resort departments to facilitate communication and resolve issues.
• Uphold and enforce resort policies and procedures to ensure the safety and satisfaction of all guests.
• Stay updated on industry trends and best practices in guest services to continuously improve the guest experience.
• Participate in training programs and meetings to enhance skills and knowledge relevant to the position.
• Demonstrate a positive attitude, professionalism, and teamwork in all interactions with guests and colleagues.

• 1-3 years of hospitality experience required.
• Previous supervisor experience and front desk experience preferred.
• Comfortable communicating accurately in English.
• Basic computer and email knowledge required.
• Ability to proofread and edit documents for spelling, grammar, and content accuracy.
• Willingness to learn lodging reservation systems.
• Outgoing and friendly personality, with a passion for providing excellent customer service.
• Enjoyment of working with the public and ability to communicate effectively with guests.
• Strong organizational skills and ability to work well independently or as part of a team.
• Professional appearance and positive attitude.
• Flexibility to adapt to the needs of the department, resort, and affiliated properties.
• Ability to sit or stand for extended periods and lift/carry up to 20-30 lbs.

Compensation Description:

$18.00 - $22.00/hr Competitive pay commensurate with education and experience.

Benefits and Perks:

• 128 hours of Paid Time Off.
• Health, Dental, Life, and Vision Insurance included, plus 401k Employer Match of up to $2,000 annually.
• Temporary affordable, furnished transitional housing if needed based on availability.
• Wellness Program opportunities include meditation, complimentary daily Yoga, trail running & mountain-biking workshops.
• 25% discounts at all Devil's Thumb Ranch Resort & Spa restaurants, activities, stables offerings and spa treatments.
• Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass.
• Referral bonus of $250 if we hire someone you refer and meets the minimum length of employment.

Due to the nature of our 24-hour operation, there is no guaranteed work schedule. Managers will try to accommodate specific schedule requests, but they are never guaranteed if business volume prohibits.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this position, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload.

Devil's Thumb Ranch Resort & Spa is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.