What are the responsibilities and job description for the DIRECTOR OF OPERATIONS position at Devita Hancock Hospitality?
About the job DIRECTOR OF OPERATIONS
DIRECTOR OF OPERATIONS
Reports to : Vice President of Operations
FLSA Status : Exempt
Job Classification : Salaried Management Personnel
The Director of Operations (DO) teaches and enforces the standards and exercises judgment and decision making within the policies, practices, and procedures described in Company guidelines. The position of DO will often require the individual to be on call, meaning they must be able to work long irregular hours, including unscheduled work days, as needed, for proper functioning of the business.
Responsibilities of the DO include, but are not limited to :
Increasing sales and profits
Initiating and follow-up on store plans to build sales and profits
Communicating promotional activities to managers
Making recommendations to the VP to improve and enhance the companys image and its sales
Execution and follow-up on financial plans as assigned
Approving store sales and labor budgets
Working with Director of Maintenance on company store maintenance issues
Monitoring labor availability in area
Forecasting needs and maintaining management staffing plan to ensure management stability
Overseeing manager training, tracking manager turnover, and promoting manager retention
Training store management in new products and procedures, in systems to guide store operations and cost controls, and in standards of quality, service, cleanliness and guest courtesy
The DO is also responsible for food and service quality. These responsibilities include, but are not limited to :
Monitoring quality of products and taking corrective action as necessary
Monitoring store systems by way of monthly evaluation
Evaluating service times and taking corrective action as necessary
Monitoring systems established to ensure cleanliness standards are met
Monitoring and taking corrective action to maintain sanitation and safe food handling procedures
Monitoring guest service and satisfaction
The DOs administrative duties include, but are not limited to :
Maintaining accurate weekly / monthly accounting figures and assuming other administrative functions as needed
Ensuring compliance with all administrative requirements
To be an effective DO, he / she is expected to have a thorough knowledge of each of the following areas :
BURGER KING operating systems and procedures
Company policies and procedures
Profit and loss (P & L) analysis and corrective measures
Supervisory practices
Planning and budgeting
Interviewing practices
Training and development practices
Qualifications / Skills and Knowledge Requirements
Excellent verbal and written communication skills.
Excellent organizational skills and interpersonal skills.
Ability to use PC and widely used software packages, e.g., spreadsheets (Excel), word processing (MS Word).
Ability to learn new software packages as necessary.
Ability to meet deadlines; accomplish work in order of priority; professionally maintain composure and effectiveness under pressure and changing conditions.
Ability to learn new duties and adjust to new situations encountered on the job within a reasonable amount of time.
Ability to negotiate conflict and maintain constructive working relationships with people at all levels of an organization (both inside and outside the company).
Work Experience
Minimum of five years senior management experience in quick service restaurant field.
