What are the responsibilities and job description for the Service Manager position at DeVivo Bus?
DeVivo Companies is searching for a leader to serve as Service Manager for our New Britain, CT shop.
DeVivo Companies is a diversified dealership and is New England’s leading bus dealer and service center. Learn more about us at www.devivocompanies.com.
What We Offer :
Family-oriented culture & team environment
Room for advancement – we promote from within
Medical & dental insurance
Life insurance
Flexible spending account
401k plan with company match
Paid time off
Primary responsibilities :
Create strategies for growth that are in line with company objectives
Participate in preparing and administering annual working budget
Strives for harmony and teamwork within the department and all other departments
Develops and implements a marketing plan which promotes new and repeat business
Complies with federal, state and local regulations that affect all operations
Oversees daily service operation and provide leadership and direction to meet company objectives
Develop effective service team including service writers, shop and mobile service technicians
Participate in recruiting, hiring, dismissal, training, and conducting annual performance reviews on all service employees
Maintain quality control to ensure customer satisfaction and compliance with OEM and industry standards
Understand and promote safety, environmental and company policies
Facilitate and maintain a level of professionalism within the work environment
Plan, track and review daily, weekly and monthly productivity and financial goals and implement changes as needed
Participate in training and educational opportunities offered by the company, remain current on operational, technical and strategical requirements to provide a high level of customer service
Assist service writers and parts personnel with job scheduling, quoting and customer interactions
Minimum Requirements :
Five years’ relevant management experience in the field of heavy-duty truck and / or bus service
Knowledge of basic business financial principles and practices
Ability to facilitate customer, manufacturer, vendor and supplier relationships
Proficient with computer operation / usage
Strong verbal and written communication skills
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status and all other protected classes.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Service Manager?
Sign up to receive alerts about other jobs on the Service Manager career path by checking the boxes next to the positions that interest you.
