What are the responsibilities and job description for the Zillow: Senior UX Researcher Job at DevOpsChat in New York position at DevOpsChat?
The UX Research team sits within a multidisciplinary team of researchers, Zillow Research & Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group.
We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.
Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.
About the role
As a Senior UX researcher on our Consumer UX Research Team, you're responsible for shaping how Zillow leverages AI to craft exceptional customer experiences to reinvent and radically simplify home shopping. You'll provide our data-hungry team with meaningful customer insights and work with designers, design technologists, and cross-discipline partners to continuously learn and iterate our experiences. Our mission is to make Zillow the most-loved place to discover, buy, sell, and rent a home.
Responsibilities
- Apply appropriate qualitative and quantitative research methods to evaluate customer experiences and identify opportunities to improve Zillow’s customer experiences
- Lead research activities like user interviews, long-form surveys, site-intercept surveys, diary studies, co-design sessions, concept evaluation, and usability testing
- Synthesize and frame customer needs to guide product strategy and innovation
- Lead multiple projects independently, prioritize research efforts based on business objectives, and drive a research roadmap for a multi-disciplinary team within our AI organization
- Uphold responsible AI development practices to ensure ethical, transparent, and fair usage of AI technologies
- Present research insights and regularly engage with designers, design technologists, product managers, data scientists, applied scientists, engineers, and other researchers
- Travel to in-person collaboration sessions and team building events ~6-8 weeks per year
- Contribute, learn, grow, and have fun
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $145,500.00 - $232,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
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Salary : $145,500 - $232,500
