Strategic Operations Manager / Sr. Associate

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

The Strategic Operations team’s mission is to help DevRev grow and scale efficiently by designing the best possible operations ‘machinery’ of the company as early as possible. In many ways, this team is in service of DevRev teams and employees who are delivering the best products and services for our customers - product, engineering, sales, marketing, and support.

Great operations design and delivery makes the difference between a mediocre “this is how it has always been done” and a more elegant, scalable and flexible solution that evolves with DevRev. Members of the Strategic Operations team are expected to take on operational areas and own them end-to-end, driving them to excellence! The day-to-day specifics of members of our team vary, but typically involve a hybrid of operational, strategic, analytical and technical skills. We dive deep into DevRev's needs, people, processes, data and systems, identifying where large operation design (or redesigns) may be required and where small operational efficiencies, automations and tools can buy us ‘inches’. We are expected to work cross-functionally and collaboratively across DevRev to deliver measurable results.

Examples of operational areas that could serve as project focus areas could include: 

• Corporate Strategy: Align strategic initiatives for cohesive, cross-departmental growth
• Outbound Sales: Optimize sales processes to unlock high-value market opportunities
• Inbound Marketing: Develop data-driven strategies to attract and convert quality leads
• Scalable Deal Structuring: Standardize workflows to accelerate and streamline negotiations
• Upsell & Churn Mitigation: Identify upsell opportunities while effectively reducing churn

Strategic Operations Manager / Senior Associate:
We are seeking a candidate with 3 years of experience (ideally from management consulting, investment banking, or strategic roles in tech/high-growth startups) to drive impactful changes across our organization.

Responsibilities:

• Evaluate and diagnose existing processes across various teams to identify inefficiencies and improvement opportunities
• Lead projects from problem identification through to execution of scalable solutions
• Collaborate with cross-functional teams—including product, engineering, marketing, sales, and finance—to ensure seamless implementation of strategic initiatives
• Leverage data analytics and financial analysis to guide decision-making and track key performance metrics
• Develop clear documentation and effectively communicate recommendations to both technical and non-technical stakeholders

Qualifications and Requirements:

• 3 years of experience in management consulting, investment banking, or a strategic role at a tech company or high-growth startup
• Strong analytical skills with a proven ability to use data to drive process improvements and operational success
• Excellent communication skills with the ability to influence stakeholders at all levels
• Comfortable with financial analysis and managing multiple projects in dynamic, fast-paced environments
• Bachelor's degree in Business, Economics, Engineering, or a related field; an MBA or advanced degree is a plus

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!