Vice President, Client Experience

DeVries is a mid-sized, culture-first communications agency that combines the fast-moving, client-centric culture of a boutique with a global footprint across three regions: North America, Europe and Asia. With our HQ in New York City, our locations include Beijing, Berlin, Hong Kong, Los Angeles, London, Shanghai, Singapore and Taipei. We are dedicated to decoding culture to unlock sustained, meaningful influence for brands.

We are seeking a dynamic and visionary leader to serve as Vice President, Client Experience, focused on social-first integrated programming. This role is based in the New York office (hybrid). The VP will be responsible for overseeing client communications, team management, and the seamless integration of earned media, influencer relations, and social strategies. This role requires exceptional strategic and operational skills to drive client success, team development, and business growth, as well as a working knowledge to be able to advise on social-forward strategies and campaigns.

Key Responsibilities:

Strategic Leadership & Client Counsel:
o Build and maintain strong relationships with clients, understanding their business goals and objectives.
o Lead and manage strategic programs to ensure the team delivers exceptional client service and impactful results.
o Act as a trusted advisor to clients, providing proactive counsel (both written and verbal) and adapting communication styles to various audiences, including executives.
o Maintain a strategic view of client business, developing social-first innovative programs that align with client objectives and business goals.
o Foster strong client relationships, acting as a thought partner to drive organic growth and program evolution.
o Have their finger on the pulse of cultural happenings to advise clients how and when to engage

Integrated Campaign Management:
o Lead development of social-first solutions to meet client objectives, bringing together all account work across earned media, influencer relations, social media, and traditional media platforms.
o Develop and implement innovative social brand strategies that align with overarching marketing objectives.
o Collaborate with internal and external teams to execute seamless, multi-channel media campaigns and ensure alignment with client strategies.
o Monitor industry trends and emerging technologies to enhance client offerings and deliver cutting-edge solutions.

Performance Measurement & Analytics:
o Define key performance indicators (KPIs) and implement measurement and reporting methods to assess the success of campaigns and initiatives.

o Collect, analyze, and present data on media and social campaign performance to clients and internal stakeholders.
o Continuously refine strategies based on insights to optimize impact and drive results.

Team Leadership & Development:
o Provide leadership to team members, fostering a culture of excellence, collaboration, and continuous improvement.
o Mentor and coach team members, helping to develop their skills, expertise, and career growth.
o Manage team resources effectively, ensuring alignment with client budgets, timelines, and deliverables.
o Promote accountability and oversee billability and client profitability.

Salary: $125,000-$170,000

DeVries has included the base salary or hourly rate for this role. Actual compensation offered within the range will depend upon, among other factors: actual ranges for current or former employees in the role; market considerations; budgetary considerations; as well as a candidate's background, relevant experience, and qualifications.

DeVries is proud to be an Equal Opportunity/Affirmative Action employer. DeVries recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.