What are the responsibilities and job description for the Apprentice Service Technician position at DeWaard & Bode INC?
Ready for a new career? Interested in earning more than minimum wage to learn a high-demand skilled trade?
About Us:
At DeWaard & Bode, we take pride in being Whatcom and Skagit County’s largest, locally owned appliance and mattress retailer. As our business continues to grow, we’re looking for hardworking, reliable, and motivated individuals to join our dynamic Delivery team. If you’re ready to be part of a company that values teamwork, service, and your personal growth, we want to hear from you!
This position is designed for individuals eager to learn and grow within the retail trade industry, providing hands-on experience under the guidance of experienced technicians. The primary end result of this role is to enhance customer satisfaction through efficient and timely service repairs. As an apprentice, you will develop technical skills and knowledge that are essential for a successful career in appliance service repair. Ultimately, your contributions will help maintain the high standards of service that our customers expect and deserve.
Minimum Qualifications:
- High school diploma or equivalent.
- Basic understanding of mechanical and electrical systems.
- Ability to follow instructions and work as part of a team.
- Clean driving record
- Ability to pass drug test
Preferred Qualifications:
- Previous experience in a technical or service-related role.
- Certification in a relevant technical field.
- Familiarity with retail operations and customer service.
Responsibilities:
- Diagnosing and repairing appliances in customer’s homes
- Perform routine maintenance checks and ensure all appliances are in good working condition.
- Document service activities and maintain accurate records of repairs and maintenance.
- Interact with customers to understand their service needs and provide updates on repair status.
- Participate in training sessions to enhance technical skills and knowledge of industry best practices.
What we Offer:
- Competitive Pay: Starting at $23/hour with the potential to earn up to $40/hour
- Full-Time Benefits:
- Medical, Dental, and Vision insurance
- 401(k) plan with a 2% company match after 1 year
- Employee Purchase Program (get 10% off any item we sell!)
- Paid Time Off (PTO) and 6 paid holidays annually
- PTO accrual program
Skills:
The required skills for this position include a foundational understanding of mechanical and electrical systems, which will be applied daily as you assist in diagnosing and repairing equipment. Strong communication skills are essential for interacting with customers and providing updates on service progress. Attention to detail is crucial when documenting service activities and ensuring that all repairs are accurately recorded. The preferred skills, such as previous technical experience and relevant certifications, will enhance your ability to learn quickly and contribute effectively to the team. Overall, a combination of technical aptitude and customer service skills will enable you to thrive in this role and support the operational success of our retail services.
Salary : $23 - $40
