What are the responsibilities and job description for the Ivanti Neurons Systems Administrator position at Dewberry?
Job Description
As an Ivanti Neurons Systems Administrator, you will take a hands-on approach to configure, administer, and integrate the Ivanti Neurons platform. You’ll work with stakeholders to understand business requirements, ensure best practices are followed, and help optimize processes through automation and platform improvements.
Dewberry is a leading, market-facing professional services firm with more than 50 locations and 2,000 professionals nationwide. What sets us apart from our competitors are our people. At Dewberry, we seek out exceptional talent and strive to deliver the highest quality of services to our clients. Whether you’re an experienced professional or a new graduate, you’ll have the chance to collaborate with the best and brightest and work on innovative and complex projects at the forefront of the industry. Our commitment to excellence stems from our personal integrity and from other defining attributes, which we call “Dewberry at Work,” that have inspired our employees to be successful for more than a half-century.
Responsibilities
- Configure and administrator Ivanti Neurons ITSM/ITAM platform, including incident management, asset management, service requests, change management, software/contract management, and reporting.
- Collaborate with IT team members and stakeholders to gather requirements and implement technical solutions.
- Design, implement, and manage Ivanti Neurons configurations across development and production environments.
- Automate processes and integrate Ivanti with other SaaS platforms using connectors, and scripting.
- Provide guidance on ITIL and ITAM best practices, ensuring processes are aligned with industry standards.
- Continuously improve platform effectiveness, focusing on process automation, technology efficiency, and system performance.
- Collaborate with IT and non-IT teams to assist in the development of reports that support operational decision-making and enterprise analytics.
Required Skills & Required Experience
Required Qualifications:
- Proven experience with Ivanti Neurons ITSM/ITAM configuration and administration.
- Strong understanding of ITIL and ITAM best practices.
- Experience integrating Ivanti Neurons with third-party platforms via .CSV imports, connectors, and scripting.
- Proficiency in configuring workflows, automating processes, and managing tasks across multiple environments (stage, dev, prod).
- Experience with best practices in patch management and software deployment using Ivanti Neurons.
- Strong problem-solving and communication skills, with the ability to work effectively with IT teams and stakeholders.
- 8 years of related experience.
Preferred Qualifications:
- Ivanti Neurons or ITSM certification.
- Experience with scripting languages (e.g., PowerShell, Python).
- Familiarity with SQL, APIs, and system integrations.
- ITIL certification.
*At this time, Dewberry will not sponsor a new applicant for work authorization.
*Dewberry is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.
*Prior to a final offer of employment, the selected candidate will be required to submit to a background screening which may include, but is not limited to, employment verification, educational and other credential verification, driving record check, criminal background check, and an investigative consumer report. These screenings will be conducted by Dewberry’s background vendor of choice and will be conducted in compliance with all applicable federal, state, and local law.
