What are the responsibilities and job description for the Automotive Service Advisor position at Dewey Griffin Subaru?
Job Overview
We are seeking a motivated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive services, ensuring they receive exceptional service and accurate information regarding their vehicle's needs. You will collaborate closely with service technicians and mechanics to facilitate repairs and maintenance while providing a seamless customer experience.
Responsibilities
- Greet customers promptly and professionally, assessing their automotive service needs.
- Communicate effectively with customers regarding vehicle issues, service recommendations, and repair timelines.
- Prepare detailed service estimates and invoices, ensuring all necessary services are documented accurately.
- Coordinate with service technicians to relay customer concerns and ensure timely completion of services.
- Maintain comprehensive knowledge of dealership services, automotive diagnostics, and repair processes.
- Manage follow-up communications with customers to ensure satisfaction with services rendered.
- Stay current on industry trends, including advancements in automotive repair and service management techniques.
Skills
- Proven experience in a dealership setting or as an Automotive Service Advisor is preferred.
- Strong understanding of automotive diagnostics and the ability to communicate technical information clearly.
- Familiarity with service writing processes and the ability to transmit information effectively between customers and technicians.
- Knowledge of shocks, struts, alignments, and other common automotive repairs is advantageous.
- Excellent interpersonal skills with a focus on customer service excellence.
- Ability to work collaboratively within a team environment while managing multiple tasks efficiently.
Join our dynamic team where your expertise in automotive service will be valued, and your contributions will make a difference in our customers' experiences.
Bonus compensation available after 90 days...
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Every weekend
Ability to Commute:
- Bellingham, WA 98229 (Required)
Ability to Relocate:
- Bellingham, WA 98229: Relocate before starting work (Required)
Work Location: In person
Salary : $18