What are the responsibilities and job description for the Debit Card Specialist position at DeWitt Bank & Trust Co.?
Debit Card Specialist is a full-time position that supports the daily Operation of the bank. Job duties include:
- Monitoring reports for suspicious debit card activity
- Making Customer Calls regarding debit card activity
- Research and process card transaction disputes, applications and administer dispute decisions making customer account adjustments
- Process disputes quickly and accurately
- Following up both internal and external customers on account actions
- Maintain knowledge and understanding of the card industry and meet compliance requirements for Reg E, NACHA, and Mastercard
- Process debit card orders, cancellations, address changes, compromised card lists, and other file maintenance to debit cards
- Daily reconciliation of internal bank accounts
- Input accounts payable entries
- File unclaimed property
- Prepare realtor and lawyer interest remittance report
- Process customer requested stop payments
- Answer data processing phone calls and inquiries
Job Qualifications Include:
- Previous debit card and fraud activity monitoring preferred
- Previous banking experience preferred
- Excellent customer service skills
- Good verbal and written communication skills
- Basic knowledge of computer – word processing, spreadsheets, email, etc.
Qualified applicants should submit their resume to careers@dewittbank.com.
DeWitt Bank & Trust Co. is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.
If a reasonable accommodation is needed to complete the application process, please contact Human Resources at 563-659-3211 and let us know how we can help.