What are the responsibilities and job description for the Director of Customer Success position at DexCare?
Who is DexCare? DexCare optimizes time in healthcare, streamlining patient access, reducing waits, and enhancing overall experiences. Born within Providence, DexCare addresses tech gaps by aligning supply and demand, recently securing a $75 million Series C funding round led by ICONIQ Growth, alongside partners like MGB, Kaiser Permanente Ventures, and others, to modernize healthcare infrastructures for an inclusive ecosystem. What is DexCare? DexCare, a digital care orchestration platform, streamlines care delivery logistics. It empowers healthcare systems to predict constraints and precisely schedule services, optimize capacity, and cuts operational costs. Currently serving 57 million patients, including Kaiser Permanente and Providence, DexCare ushers in a new era of digital-care access, ensuring health systems can efficiently track and deliver every hour of capacity for consumer ease. For more information, visit www.dexcare.com or follow us on LinkedIn. DexCare is seeking an experienced Director of Customer Success with a passion for ensuring customers derive maximum value and utilization from our technology and services such that they renew, expand, and become fierce advocates for DexCare in the market. This person will own and manage executive relationships across our strategic customers, lead and manage a growing Customer Success team, and influence future lifetime value through expanded product adoption, customer satisfaction, and overall customer health scores. The Director of Customer Success drives focus and excellence across various onboarding and post-live functions with our customers. DexCare is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. DexCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. DexCare provides reasonable accommodation to all applicants who require such accommodation to apply for the position or to perform the essential functions of the job.
The salary range for this role is from $160,000-180,000 Equity.
DexCare offers an outstanding benefits package, including:
-Eligible for Annual Bonus
-Healthcare benefits, short/long-term disability coverage, life insurance, and 401k
-Paid Parental Leave
-Eight paid holidays & Unlimited PTO
-Hybrid and remote working arrangements
Please note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would be applicable to the position. Final salary will be commensurate with the candidate’s final level and final location. Also, this range represents base salary only and does not include bonus, equity, or benefits if applicable.
Salary : $160,000 - $180,000
