What are the responsibilities and job description for the Desktop Support Specialist CO position at Dexian - DISYS?
What You'll be Doing
As a Desktop Support Senior Technician, you will resolve laptop problems related to hardware, operating systems, and configuration issues through troubleshooting and research. You will demonstrate white glove customer support skills via face-to-face interactions and through chat and email applications. You will thoroughly document status and updates in the ticketing system. You will demonstrate expert knowledge of technologies and the willingness to learn new ones. You will manage and prioritize work effectively. You will work projects that add value and efficiency to the team and its customers. You will provide Mac support. Lastly, you will provide adherence support and coaching.
You will report to the Desktop Support Manager.
This position will require you to be onsite. There will be opportunities to work remotely, but you will have a site presence most of the time.
During a Typical Day, You'll
- This position will require you to be onsite. There will be opportunities to work remotely, but you will have a site presence most of the time.
- Assist contacts with trouble resolution by working tickets via ServiceNOW.
- General site support activities (i.e. : daily walk through, troubleshoot network connectivity issues, or questions from customers.)
- Work with your team and partner groups with project support.
- Partner with one of our depot sites that deploy new hire or break / fix deployments.
- Work projects that contribute to support efficiency and find fixes for gaps in process.
- Remediate compliance issues on laptops.
- Update your skills or learn new skills
Key Responsibilities :
Qualifications :
Preferred Qualifications :
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit
https : / / dexian.com / to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
