Field Service Agent-PERM

Job Post :

Job Title : Field Service Agent

Job Type : Full-Time With Benefits

Location : Florida

Pay-Range : $90K - $100k Annually

Role description

Job Description :

• Review and interpret Fire Alarm design drawings .
• Conduct site surveys, third party inspections.
• Convey needed design changes to Project Management.
• Perform required service work to Paging or Fire Alarm Systems at customer sites.
• Assist Technical Support team with support requests through email.
• Assist Technical Support team with case management and escalations.
• Assist Technical Support team with phone support (as needed.)
• Assist regional Field Service Agents (as needed)
• Assist customers troubleshoot and configure system functionality.
• Generate trip report of work performed at customer site to submit to Project Management.
• Document Case work using our CRM tool (Salesforce)
• Help to reduce technical field installation time and application errors.
• Ensure accuracy of technical information provided to customers.
• Provide timely solutions of technical field problems requiring attention to detail.
• Provide product and technical support to the team. (Mentoring)
• Responds to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
• Troubleshoots technical problems and issues.
• Completes applicable product e learning courses.
• Attends any relevant instructor led training.
• This role requires 60-70% travel.

Requirements :

Preferred :

Please share resumes with your contact details at

est Regards

Himanshu Salhotra

612) 259-0226

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit

https : / / dexian.com /

to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Salary : $90,000 - $100,000