Healthcare Services Representative

Job Title: Patient Access Specialist

Under the general supervision of an Operations Manager, we are seeking a highly skilled Patient Access Specialist to provide advanced services to patients, providers, and caregivers on behalf of patients for a specific manufacturer-sponsored program or set of programs.

The ideal candidate will have a strong background in customer service, medical billing and coding, benefits verification, healthcare, business administration, or similar vocations. A bachelor's degree is preferred, but not required.

Responsibilities:

• Provides advanced services to patients, providers, and caregivers, including billing and coding support, claims assistance, tracking, and submission, prior authorization assistance, and coordination of benefits.
• Responds to customer inquiries, resolves complaints, and escalates issues as necessary.
• Maintains confidentiality and handles sensitive patient information with discretion.
• Liaises with internal and external stakeholders to ensure seamless program execution.
• Works independently and as part of a team to meet program objectives.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.