What are the responsibilities and job description for the Technical Writer with Security Clearance position at Dexian Signature Federal?
Technical Writer
Herndon, VA
TS / SCI w / Full Scope Polygraph
Full Performance or Senior
Responsibilities :
- Responsibilities include but are not limited to : ◦ Gather information from end users and work with software developers to answer user questions and to solve user issues. ◦ Obtain technical data from independent observation, research, review with technical staff members, and studies of published materials and existing documentation. ◦ Work with subject matter experts (SMEs), analysts, programmers, and other technical staff to obtain relevant information on technologies, methods, and standards of software, applications, and systems. ◦ Interface with a diverse group of end users to understand and resolve user issues with the system. ◦ Document and track user issue resolution in ticketing system and leverage this data to develop FAQs and other knowledge management materials. ◦ Create, edit, and manage material prepared by other writers. ◦ Perform quality assurance on all materials. ◦ Demonstrate and leverage effective questioning, written communication, verbal communication, troubleshooting, problem-solving skills, and technical writing skills.
- Required Qualifications : ◦ 2 years of experience in a role that requires technical writing, such as a Technical Writer, Configuration Manager, Systems Engineer, Knowledge Manager, Instructional Designer, Technical Trainer, or similar role. ◦ 2 years of experience with creating documents that effectively communicate highly technical material to non-technical audiences. ◦ Experience with research and analysis. ◦ Experience successfully managing multiple projects and delivering on tight deadlines. ◦ Bachelor's Degree or High School diploma plus additional 6 years of relevant experience in lieu of degree
- Preferred Qualifications : ◦ Familiarity with JIRA and Confluence. ◦ Familiarity with the Assessment & Authorization Process