What are the responsibilities and job description for the Escalation Specialist position at Dexian?
Job Title: Escalations Representative (Wire Investigations)
Location: Charlotte, NC & Philadelphia, PA (Onsite)
Pay-rate: $18-20/hr.
Duration: 6 months contract with possible extension
Hours: Monday thru Friday 8AM to 5PM
Duties:
- Responsible for handling on an average 40-50 cases per day as it relates to wire transfer investigations.
- This includes but not limited to payment research, matching inbound wire to outbound wire to identify discrepancies, formatting issues, invalid details etc.
- Service all inquiries for the bank as it relates to Wire Transfers sent in USD and FX currency for our Consumer/Commercial, Wholesale and Correspondent Bank clients.
- Respond to customer requests pertaining to post value wire transfers, such as amendments, cancellations, beneficiary claims non receipt, return of funds and unable to apply requests.
- These investigations are processed via the Pega and IntellITracs applications that support our Enterprise Wire Transfer and Global Wire Transfer applications
- Use of swift, fed and chips electronic messaging to Correspondent Financial Institutions and Internal Client Service officers via internal email.
Skills/Qualifications:
- Wire transfer experience (processing or investigations).
- Communication skills - verbal and written (Will not be taking calls)
- Wire Transfer Knowledge - Chips/Fed/Swift
- Analytical Skills
Salary : $18 - $20
