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Field Support Tech #949736

Dexian
Monroe, MI Full Time
POSTED ON 1/21/2025
AVAILABLE BEFORE 4/20/2025

Position : Field Support Tech

Location : Monroe MI

Onsite : 5x a week

Duration : Never ending contract. possible perm opportunity down the road

Requirements :

  • 5 years of desktop support experience
  • Experience assisting w / mainframe issues – mostly implementations
  • Experience in assesing service tickets (ticketing system : Service Now) and escalate appropriate tickets to Network Infrastructure Team (Cisco apps, core issues, AD issues beyond password changes / basic user help) and willingness to “own” the ticket even after escalated.
  • VM Ware experience

a plus

Job Overview :

  • Troubleshoot and resolve issues that result from employee laptop / desktop computers and peripherals.
  • Ensure customer issues / tickets are resolved in a timely manner. - Ticket System : Service Now
  • Assist end users with packaged software and some basic support of critical applications.
  • Software installations and license tracking and support.
  • Provide hardware support to end users (laptop, desktop, related accessories, printers, copiers, telephones, etc). Work closely with Corporate IT on hardware purchasing and asset management.

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