What are the responsibilities and job description for the Technical Support Engineer position at Dexian?
Job Summary
This role is responsible for providing technical support to stores, ensuring they have the necessary tools and technology to operate effectively. The ideal candidate will have experience with network communication, PC architecture, and application support.
The Technical Support Specialist will be working in a fast-paced environment, managing multiple connections to stores and equipment, prioritizing repairs, and identifying solutions to resolve issues quickly. They will also provide accurate verbal instructions to field personnel and understand proper processes when installing software.
Key Responsibilities:
* Provide technical support to stores, including hardware, software, and network issues
* Manage simultaneous connections to multiple stores and equipment, prioritizing repairs
* Identify and correct issues before they become major problems
* Work closely with field personnel to ensure timely and effective resolution of issues
Requirements:
* Associate degree in Computer Networking or 2 years of related experience
* Specialized training in network communication, PC architecture, and application support
* Prior help desk experience preferred
Skill Requirements:
* Complete understanding of store networks, hardware, and software
* Ability to manage simultaneous connections to multiple stores and equipment
* Excellent verbal communication skills and ability to explain technical information in layman's terms
About Dexian
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. We are committed to connecting talent, technology, and organizations to produce game-changing results.
This role is responsible for providing technical support to stores, ensuring they have the necessary tools and technology to operate effectively. The ideal candidate will have experience with network communication, PC architecture, and application support.
The Technical Support Specialist will be working in a fast-paced environment, managing multiple connections to stores and equipment, prioritizing repairs, and identifying solutions to resolve issues quickly. They will also provide accurate verbal instructions to field personnel and understand proper processes when installing software.
Key Responsibilities:
* Provide technical support to stores, including hardware, software, and network issues
* Manage simultaneous connections to multiple stores and equipment, prioritizing repairs
* Identify and correct issues before they become major problems
* Work closely with field personnel to ensure timely and effective resolution of issues
Requirements:
* Associate degree in Computer Networking or 2 years of related experience
* Specialized training in network communication, PC architecture, and application support
* Prior help desk experience preferred
Skill Requirements:
* Complete understanding of store networks, hardware, and software
* Ability to manage simultaneous connections to multiple stores and equipment
* Excellent verbal communication skills and ability to explain technical information in layman's terms
About Dexian
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. We are committed to connecting talent, technology, and organizations to produce game-changing results.
