What are the responsibilities and job description for the VDI Engineer position at Dexian?
Position: VDI Engineer
Location: Tampa or Dallas
Duration: CTH
Position Summary:
The Lead Infrastructure Services Engineer will be responsible for providing third level support for the end user Virtual Desktops. The Engineer will need to assist with the implementation of information systems that support the enterprise infrastructure. The Lead Infrastructure Services Engineer should have hands-on experience providing technical consultation to the business unit, IT management and staff members. The Engineer should be able to operate at the highest technical level, in all phases of the project development cycle.
Specific Responsibilities
- Serves as a third level technical support Engineer for day-to-day activities, analysis, troubleshooting and is responsible for the integrity and reliability of the VDI environments
- Responsible for supporting the implementation of new systems, upgrades and modifications. Will also participate in planning, testing, coordinating, and scheduling. Will ensure that change management and defined security procedures for all assigned systems are executed in accordance with client policies and procedures
- Minimizes client service interruptions through early identification and resolution of problems. Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance. Makes and implements recommendations for resources required to maintain and/or expand service levels.
- Performs routine system analysis, develops reporting metrics, performs proactive and predictive analysis, documentation, testing, implementation and on-going support. Responsible for problem management activities, providing tier-three support for incident and problem resolution.
- Extensive interfacing, collaboration, and coordination of efforts with vendors and other departments in the company
Qualifications
- Minimum of 5 years’ experience in Desktop and Remote Access Technologies including VDI
- Subject Matter Expert with 5 years of experience in the following Citrix technologies:
- XenApp/XenDesktop
- NetScaler
- Provisioning Services
- Machine Creation Services
- Cloud Services
- 5 Years’ experience with Microsoft Windows Server and Workstation technologies
