What are the responsibilities and job description for the Customer Service Representative position at DexKo Global?
Customer Service Representative
We are searching for an experienced Customer Service Representative at our Plant 39 Bristol, IN facility.
Dexteris the premier manufacturer and supplier of axles, suspension, brakes, doors,venting products, trailer parts, accessories, and towing components serving thecommercial trailer, RV, heavy-duty, marine, agriculture, and manufacturedhousing markets has an opportunity for a Customer Service Representative at ourmanufacturing facility located in Bristol, IN.
Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employingstate-of-the-art robotics, precision welding equipment, and automated machiningprocesses, Dexter has achieved many years of success through a commitment to theprinciples of superior quality, continuous improvement, and unparalleledcustomer service.
Formore information about our company, access Dexter's web site at www.dextergroup.com.
The Customer Service Representative provides administrativesupport functions to the customer service call center, account managers, andmanagement with exceptional customer service to all Dexter customers. The ideal candidate would have strongorganizational and communication skills, as well as be adaptive to working in afast-paced, ever-changing environment.
PrimaryResponsibilities :
- Respond to requests from customers by phone or e-mail and manages their daily workload to ensure required service volume and quality levels are attained, in a high transactional environment.
- Receives and processes orders, providing information concerning changes in pricing, service, and shipping.
- Resolve difficult calls and situations as necessary.
- Identifies opportunities for operational improvements and helps create solutions.
- Handling and resolving customer complaints or special orders.
- Refers complaints of service failures to designated departments for investigation.
- Prepares cash log and submits checks to corporate banking institute.
- Contributes to the development of processes and procedures.
- Performs other tasks or duties as assigned.
QUALIFICATIONS :
EDUCATION :
Associate degree in business or acomparable discipline preferred.
We care for our people. Here are some of our great, comprehensive Benefits :
Apply now to join an industry leader and make a difference in what we do for the customers we serve!
Equal Opportunity Employer
Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.
Work Authorization
Dexter will only employ those who are legally authorized to work in the United States or Canada. We do not provide sponsorship. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
