What are the responsibilities and job description for the Customer Solutions Engineer (North US customer sites) position at Dexory?
About Dexory
At Dexory we believe that real time data insights will revolutionise the logistics industry. We are building the ultimate data insights platform that provides companies with unprecedented, real time access to their operations. Our autonomous robots and data insights help to measure, track and find goods across warehouses in real time, while building the ultimate digital twin of facilities.
Join us at a very exciting time of growth as we're significantly ramping up all areas of the business to lead the way in logistics data globally, backed by some of Europe's best VCs and driven by passion, curiosity and teamwork.
Speed is one of the fundamental attributes we value. Above anything else, the way we move as a company and the speed of product development and market expansion are two of our key, most important attributes. We strive to always find ways to improve and become better, so our team reflects this.
Joining our team demands an unwavering attitude fueled by ambition and a hunger for innovation. We're not just building products; we're crafting solutions that have the potential to reshape industries. In our dynamic environment, change is the only constant and we thrive on challenges, embracing the unknown. We seek individuals who not only excel in their technical skill but who are driven by a passion to create something truly groundbreaking.
Our path is marked by relentless pursuit, where every team member contributes their distinct skills to turn our vision into reality. Get ready to embark on a journey where our dreams are the only limits!
Role :
This is a high impact role to help ensure customer growth and success. This is a multi-faceted role with elements of Sales Engineering and Robot Deployment / Support. This role requires a customer facing professional that can mix technical and commercial skill to drive market expansion of Dexory solutions. You will play a key part in helping to deliver our product into our customers' hands - working closely with the commercial and engineering teams to support the sales and integration process.
Responsibilities :
- Act as the main North American customer contact for deployment and installation of our hardware and software platforms.
- Work with customers to schedule delivery and installation of hardware and software products, including mechanical, electrical, software, and network services.
- Take part in customer site visits to execute the installation process, including system setup, configuration, calibration, and troubleshooting.
- Maintain and facilitate communication with customers to resolve any technical issues with their installation of deployment processes.
- Coordinate technical sales activities for prospective accounts, performing both in-depth and high-level technical presentations for customers and prospects.
- Support existing customer site operations on a day-to-day basis as required.
- Serve as a point of contact for escalated technical issues.
- Support warehouse mapping, preventative maintenance, and system upgrades.
Required Qualifications :
essential.
Benefits
Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. In our dynamic environment, where challenges abound, we seek individuals driven by a hunger for innovation. If you're ready to embark on a journey where ambition knows no bounds, join us and let's shape the future together. As a company, we're in the scale up phase. You'll play a significant role in shaping the future of our products, culture, and engineering team.
You will also receive :
AAP / EEO Statement
Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
