What are the responsibilities and job description for the Customer Service Coordinator position at Dexter Axle?
Job Description
Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Customer Service Coordinator at our facility located in Fremont, Indiana.
Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.
For more information about our company, access Dexter's web site at www.dextergroup.com.
- Responsible for pre-and post-sales technical and non-technical customer service and support for Dexter’s product line.
- Acts as liaison between customers, production and distribution departments related to specific customer orders
- Responds to customer inquiries via email and phone
- Maintains system information including product pricing and availability
- Research customer service complaints and answers customer questions; consults with management for direction to resolve complaints.
- Researches all customer warranty and/or return request, completing the appropriate forms and documentation pertinent to the problem.
- Process all credits for P12 through SalesForce and TCM. Obtain signatures in SalesForce for all credits.
- Create a daily report for all Warranty and Zero Mile claims. Save in the Quality drive.
- Caterpillar: Manages all incoming orders via EDI. Follow Caterpillar’s MRC system closely to ensure we are responding to all requests made regarding date changes, quantity changes etc. Collaborate through MRC as needed on issues. Email Caterpillar as needed regarding issues that need resolved. Using MRC check orders against what they show we should have in their system to ensure we are not missing any orders. Once we have shipped, receive emails with the paperwork for each order shipped and receive paperwork from shipping so orders can be matched up, sorted out and saved to the Caterpillar file.
Minimum Qualifications
Education Level: High School Diploma
Languages Required: English
Years of experience: Minimum 2 years Customer Service experience.
Prior experience in customer service field
Excellent communication skills
Computer skills
