What are the responsibilities and job description for the Customer Service Representative position at Dexter Group - USA?
The Customer Service Representative is responsible for answering customer inquiries, processing orders, resolving complaints and requests for refunds, exchanges, and adjustments; as well as provides customers with product, pricing, and shipping information.Specific duties include:
- Responding to customer inquiries both in person and over the phone.
- Maintain system information including product pricing and availability.
- Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
- Contact truck run customers for orders and ensuring that orders are placed on a timely basis.
- Make same-day follow-up calls to customers regarding backorders and delivery dates.
- Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.
- Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
- Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
- Track shipments as necessary.
- Other duties as assigned.
QUALIFICATIONS
- The ideal candidate will have excellent communication and interpersonal skills.
- High school diploma or equivalent.
- One or more years of customer service experience.
- Excellent computer and phone skills.
- Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers.
You should be proficient in:
- Customer Service
- Service Advisor/Writer
- Equipment/Parts Counter Sales
- High School / GED
- Basic Computer Skills
Machines & technologies you'll use:
- RFID Systems
