What are the responsibilities and job description for the Call Center Agent position at Dezign Comm?
Department: Dezign Comm
Location: King of Prussia, PA
Compensation: $33,000 - $39,000 / year
Job Description:
We are seeking a dedicated and enthusiastic Call Center Agent to join our growing team. As a pivotal part of our customer service operations, the Call Center Agent will be responsible for handling a high volume of incoming calls and providing exceptional support to our clients. You will be the first point of contact for customers, addressing inquiries, resolving issues, and delivering information about our products and services.
Key Responsibilities
- Answer incoming calls promptly and professionally.
- Provide detailed information on products and services to customers.
- Resolve customer issues and complaints accurately and efficiently.
- Document call details and customer interactions in the system.
- Follow up with customers to ensure their issues have been resolved.
- Assist in maintaining a positive team environment and contribute to team goals.
- High school diploma or equivalent required; associate degree preferred.
- Proven experience in a call center or customer service role is highly desirable.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and thrive in a fast-paced environment.
- Proficient in using computers, including experience with CRM software.
- Competitive salary ranging from $36,000 to $45,000 per year.
- Opportunities for career growth and professional development.
- Comprehensive training to set you up for success.
- Paid time off and holidays.
- Health, dental, and vision insurance options.
- A supportive and collaborative team environment.
Salary : $33,000 - $39,000
