What are the responsibilities and job description for the Customer Service Representative position at Dezign Comm?
Department: Dezign Comm
Location: Cincinnati, OH
Compensation: $34,000 - $48,000 / year
Job Description:
We are seeking a highly motivated and skilled Customer Service Representative to join our dynamic team. In this role, you will be the frontline support for our customers, assisting them with inquiries, providing solutions, and ensuring a positive experience with our products and services. Your ability to empathize with customers and effectively resolve their issues is crucial to our company's mission of delivering exceptional service.
Key Responsibilities
Responsibilities:
- Manage customer inquiries via phone, email, and chat in a courteous and efficient manner.
- Resolve customer complaints and issues effectively while maintaining customer satisfaction.
- Provide accurate information about products and services to customers.
- Process orders, refunds, and service requests as needed.
- Maintain detailed records of customer interactions and transactions in the database.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
Qualifications & Skills:
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in a customer service role or similar capacity.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a desire to help customers.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficient in using customer service software, databases, and tools.
Benefits:
- Competitive salary ranging from $34,000 to $48,000 per year.
- Opportunities for growth and career advancement.
- Paid time off and holidays.
- Health, dental, and vision insurance options.
- A supportive and collaborative work environment.
- Training and development opportunities.
Salary : $34,000 - $48,000
