What are the responsibilities and job description for the Customer Order Administrator position at DeZURIK, Inc.?
GENERAL SUMMARY
The Customer Order Administrator is responsible for order processing services for the Municipal or Industrial Business Unit by receipt of orders and change orders from DeZURIK representatives. Order Administrators are ultimately responsible for ensuring the accuracy of all customer orders. Order Administrators are also responsible for receiving, reviewing and processing customer change orders. This position is responsible for the accuracy of the order to the customer purchase order, verifying product combinations, reviewing product modifiers, calculating & verifying pricing, discounts, commissions, valve actuator extension lengths and evaluating information for accuracy to customer purchase order for configuration, dollar value, applicable tax rates and addresses.
This position is currently eligible for DeZURIK’s hybrid work schedule.
PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Normal manufacturing and office environment. When working occasionally in some shop areas, personal protection equipment (PPE) will be recommended and/or required (safety shoes, safety glasses w/side shields, hearing protection, face shield, gloves, apron and boots). Must have the ability to support extended business hours to meet customer business needs.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
QUALITY
Quality encompasses all aspects of DeZURIK, Inc.’s business, and every team member shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All team members have an obligation to identify and record any such nonconformity, and, through designated channels, initiate and recommend solutions.
SALARY AND BENEFITS
DeZURIK offers a competitive hourly rate in the $21.60 to $25.92 range, based on experience and qualifications, along with annual bonus opportunities tied to performance.
Beyond pay, our market-leading benefits are designed to support your wellbeing. These include medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. DeZURIK also provides a health savings account with company match, a retirement plan for employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it’s needed most. We value time for rest and personal growth, offering generous paid time off, including volunteer time off and paid holidays.
#LI-JW1
DeZURIK, Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
The Customer Order Administrator is responsible for order processing services for the Municipal or Industrial Business Unit by receipt of orders and change orders from DeZURIK representatives. Order Administrators are ultimately responsible for ensuring the accuracy of all customer orders. Order Administrators are also responsible for receiving, reviewing and processing customer change orders. This position is responsible for the accuracy of the order to the customer purchase order, verifying product combinations, reviewing product modifiers, calculating & verifying pricing, discounts, commissions, valve actuator extension lengths and evaluating information for accuracy to customer purchase order for configuration, dollar value, applicable tax rates and addresses.
This position is currently eligible for DeZURIK’s hybrid work schedule.
PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
- Promote and encourage a “Customer First” culture within DeZURIK.
- Have a proactive mindset when helping customers always thinking of the next steps and taking the initiative to mitigate future problems that could arise.
- Proactively work on cost reductions, improving quality of revenue and customer order quality.
- Provide timely customer order processing services with high degree of accuracy.
- Reviewing product pricing, discounts, commissions, taxes, and evaluate order information for accuracy. Ensuring the details match the customer purchase order.
- Validate order information with Sales Representatives, Sales Managers, Application Engineers, and all other personnel internally and at multiple DeZURIK locations as required. Obtain Customer Purchase Orders in a timely manner and PO Change Orders; and assure order configurations, dollar values, discounts, and all pertinent information match customer PO. Process through electronic data management system to get into the financial workflow.
- Obtain Sales Tax Exempt Certificates when required and update Sales Tax database.
- Ensure the tax documents are accurate and appropriate tax rates are applied to the order.
- Issue customer credit for orders as directed by the change order process or DeZURIK Leadership.
- Utilize Electronic Content Management System for electronic sales order filing.
- Support process improvements to the entire order processing system.
- Provide backup support for all Order Administrators as required. Assist in training new team members as needed and Sales Representatives as assigned.
- Bachelor’s degree in business administration or similar education & experience in an equivalent field.
- 4 years of experience in Order Entry or similar positions.
- Good mechanical and mathematical aptitudes.
- Knowledge of DeZURIK products and internal order flow is preferred.
- Requires effective communication skills in working with customers, representatives, and all departments internally and at other DeZURIK locations.
- Good written and verbal communication skills.
- Skilled in Outlook, Microsoft programs such as Excel & Word, Adobe. Knowledge with Oracle Netsuite a plus.
- Strong keyboarding proficiency required.
- Able to work independently & in a collaborative team setting.
- Physical demands are typical of an office position including extended periods of sitting, and extensive use of a personal computer and telephone.
Normal manufacturing and office environment. When working occasionally in some shop areas, personal protection equipment (PPE) will be recommended and/or required (safety shoes, safety glasses w/side shields, hearing protection, face shield, gloves, apron and boots). Must have the ability to support extended business hours to meet customer business needs.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
QUALITY
Quality encompasses all aspects of DeZURIK, Inc.’s business, and every team member shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All team members have an obligation to identify and record any such nonconformity, and, through designated channels, initiate and recommend solutions.
SALARY AND BENEFITS
DeZURIK offers a competitive hourly rate in the $21.60 to $25.92 range, based on experience and qualifications, along with annual bonus opportunities tied to performance.
Beyond pay, our market-leading benefits are designed to support your wellbeing. These include medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. DeZURIK also provides a health savings account with company match, a retirement plan for employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it’s needed most. We value time for rest and personal growth, offering generous paid time off, including volunteer time off and paid holidays.
#LI-JW1
DeZURIK, Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Salary : $22 - $26
