What are the responsibilities and job description for the Assistant Branch Manager - Riverview branch position at DFCU Financial?
The Opportunity: Our Riverview branch is seeking an Assistant Branch Manager to join their team. The Assistant Branch Manager will make decisions based on in-depth knowledge of DFCU Financial policies and procedures. Assist in planning, directing and coordinating workflow of branch operations. Effectively manage employees through coaching and discipline.
What You’ll Do:
Assist Manager with all branch operations and staff supervision.
Coach and develop branch staff to achieve sales and service performance goals.
Ensure compliance with credit union procedures.
Use membership data to proactively offer additional products and services to members.
Suggest and promote creative ideas to increase sales productivity.
Design and promote activities to increase branch profitability.
Make exceptions to policy and procedures when necessary.
Write and administer performance reviews.
Effectively communicate changes in policy and procedure.
Resolve member disputes and defuse possible conflict.
Perform the duties of Vault Teller, as required.
Schedule cash and platform staff for efficient branch coverage.
Perform onboarding and training to new Tellers.
Contribute to branch sales goals.
Interpret and act on information in management reports.
Maintain knowledge of credit union consumer loan policies and procedures.
Oversee the complete loan process within the branch.
Provide notary and medallion signature guarantee services.
Provide membership, loan and cash services.
Saturday hours required.
What You'll Need:
Bachelor's degree in a business-related field, preferred.
Three years current experience in a sales position in a financial environment.
Three years current experience supervising employees.
Ability to function as a team leader.
Ability to effectively coach staff and achieve performance goals.
Exceptional analytical and problem-solving skills.
Ability to multi-task.
Computer literate.
Consistent positive, cooperative, self-motivated, courteous and professional attitude.
Ability and willingness to work in any of our branches.
Excellent interpersonal skills, including effective verbal and written communication.
