Front Desk Coordinator

Overview

THIS POSITION IS LOCATED IN SOUTH BEND, IN

Knowledge Services has a great opportunity for a strong customer service focused individual who wants to make a difference in their daily work life with the FSSA / Division of Family Resources (DFR) as an Eligibility Assistant. This position will provide general office support and assistance for case workers and clients applying for public assistance. This position will provide customer service and interact directly with the general public, clients, office staff, and other state personnel.  The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or “pushing” applications and assisting clients who are applying and/or receiving public assistance among other administrative tasks.

Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member, and in our relationships. We believe titles do not define a person, but provide a framework to each person’s endless potential. Our focus on improving our team, product, and processes drives us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service. 

Responsibilities

• Seated at the front desk of the RCC location. Perform reception duties such as greeting visitors, signing for packages, booking conference rooms, administrative assistance to site management, etc.
• Gathers information as is required as it relates to incident management and reports privacy violations.
• Maintain records and postings as assigned.
• Monitors employee compliance with physical security policy and local physical security procedures and ensures security of all company and client sensitive information.
• Maintains the physical integrity and security of the contract office space.
• Respond to employee queries about security issues accurately and helpfully.
• Monitors management of the employee badge access control system to ensure timely disabling of badges for all employee terminations and timely new hire badge production.
• Reviews monthly access control audit log to ensure all terminated employee badges have been disabled and to review logs for unusual or unauthorized access attempts within the facility. Investigates such attempts and reports these attempts to offending employee’s manager.
• Coordinates preventive maintenance tasks to minimize business interruption.
• Adheres to and enforces security protocols and procedures in accordance with Security Policies.
• Ensures that no suspicious or potentially harmful people or objects are entering the premises and that company property and resources are not being unlawfully removed from premises.
• Communicates with facility management to discuss security issues/concerns and participate in quarterly security audits.
• Conducts interior/exterior patrols at least twice daily to monitor the status of access control points.
• Regularly complete critical equipment checklist.
• Maintains company facilities and regularly creates and submits requests for assistance through our ticketing system.
• Works with Property Management and Facility and Security Coordinator to maintain facility.
• Completes other duties as assigned.

Qualifications

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Ability to multi task
• Proven job stability
• High School diploma or equivalent
• Clean criminal background
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

This is a long-term position where you can make an immediate impact on your community, plus the potential for promotion. The wage is $15.00/hr with paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.  

If you are looking for a position that could be the start of your career, apply now for immediate consideration.  

Physical Requirements:

Job frequently requires sitting, handling objects with hands.

Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.

Vision requirements:  Ability to see information in print and/or electronically.

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

INDDFR

Salary : $15