What are the responsibilities and job description for the Hermes Boutique Manager (LAX - Tom Bradley International Terminal) position at DFS?
Position
What you'll be doing?
We are currently searching for an experienced luxury leader for the Hermes Boutique Manager role for the Hermes store located in the Tom Bradley International Terminal at Los Angeles International Airport.
As the Hermes Boutique Manager, you will effectively lead, develop, and support sales and operations of the Hermes Boutique at DFS Los Angeles International Airport.
- To meet and exceed sales and profitability targets:
- Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Assistant General Manager of Fashion Luxury at DFS LAX.
- Be a dynamic and inspiring leader who embodies the organizations values.
- Build spheres of influence within the DFS LAX team.
Sales
- Identify business opportunities and implement actions that consistently achieve or exceed monthly, quarterly, and annual store sales targets.
- Direct Store Team to drive client development activity among individual team members.
- Demonstrate passion and deliver elevated client service experiences leading the team to unforgettable service model.
- Manage and motivate & inspire the team to drive business through key product pillars.
- Ensure continuous Client Experience management presence on the floor, coaching the team on the selling ceremony and ensuring Cartier client experience expectations are being delivered.
Talent
- Elevate, train, inspire a winning team, creating a culture of best in service & selling organization
- Accurately assess capabilities and build strategic development plans to grow talent at all levels fostering career growth.
- Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
Ideal Candidate
Candidate Qualifications:
- Bachelor’s Degree in Management, Business or equivalent
- 3 years’ retail store leadership experience with sales and luxury merchandise
- Proven track record in sales generation, managing achievement of sales goals.
- Flexibility to work nontraditional hours, including nights, weekends, and holidays.
- Strong multi-dimensional leadership ability, enjoy working in a culturally diverse environment
- Able to make sound decisions with relevant facts at hand, does not shy away from conflict
- Good problem solving skills
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and location mix of business. Proficiency with Microsoft Office, Word, Excel. Outlook, Salesforce, Power Point, Client tracking systems and Point of Sales (POS).
Benefits:
- Day One Comprehensive Health Benefits
- 401k Plan Contributions
- Paid Time Off
- Paid Holidays
- Annual Bonus
- Parking Employee Discounts
This is an full-time, salary exempt position. The pay range is $80,000 - $109,000 annually.
DFS
MAISON
On November 7, 1960, Robert Miller and Charles Feeney opened the first Duty Free Shoppers store at Hong Kong airport. At a time when travel retail was only in its infancy, the pioneering vision of two American entrepreneurs meant DFS could offer travelers on stopovers high-quality duty-free products. In 1972, the House built on its success by launching its first DFS Gallerias in downtown Honolulu and Hong Kong. These outlets, renamed “T Galleria by DFS” in 2013 in honor of the traveler, offer exclusive services and a unique shopping experience in the heart of the world’s biggest cities. The House endeavors to convey the founders’ passion for traveling and service, and since day one, has developed innovative merchandising concepts that have enabled it to forge partnerships with the biggest high-quality brands. With over 400 points of sale around the world, spread across 15 major airports and 18 T Gallerias centered in the heart of the most desired destinations, DFS is now the leading luxury travel retailer in the world.
Salary : $80,000 - $109,000
