What are the responsibilities and job description for the Sales Associate, SWTFG position at DFS?
Position
What you'll be doing?
As the Sales associate, you will be the brand ambassador and a smiling face of DFS. You will work on the most important role in the sales floor, and be the first direct conduit between our Products and our Customers. You will build the customer loyalty and relationships while challenging yourself with the sales and productivity targets.
Selling via the Best Customer Experience
- Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service
- Complete customer transactions in a professional and timely manner
- Identify customer’s temperaments and recommend products that suit their style
- Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate
- Assist other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum
Floor and Product Presentation
- Ensure floor presentation meets or exceeds brand and DFS requirements
- Maintain reasonable stock levels of all merchandise in the department
- Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate
- Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow
Ideal Candidate
- High School diploma or equivalent, or an equivalent combination of education and work experience sufficient to perform the essential functions of the job
- Minimum 1 year’s sales or cashiering experience in a retail environment
- Proficient with handling a POS register machine
- Able to work in a fast-paced, high pressure environment
- High energy level, have a positive approach to job and group responsibilities
- Ability to work flexible hours / shifts, including weekends, nights and holidays. Able to work overtime hours when necessary
- Fluency in English language and other language(s) as required by location
- Secondary language speaking beneficial, but not required
DFS
MAISON
On November 7, 1960, Robert Miller and Charles Feeney opened the first Duty Free Shoppers store at Hong Kong airport. At a time when travel retail was only in its infancy, the pioneering vision of two American entrepreneurs meant DFS could offer travelers on stopovers high-quality duty-free products. In 1972, the House built on its success by launching its first DFS Gallerias in downtown Honolulu and Hong Kong. These outlets, renamed “T Galleria by DFS” in 2013 in honor of the traveler, offer exclusive services and a unique shopping experience in the heart of the world’s biggest cities. The House endeavors to convey the founders’ passion for traveling and service, and since day one, has developed innovative merchandising concepts that have enabled it to forge partnerships with the biggest high-quality brands. With over 400 points of sale around the world, spread across 15 major airports and 18 T Gallerias centered in the heart of the most desired destinations, DFS is now the leading luxury travel retailer in the world.
