What are the responsibilities and job description for the Product Specialist position at DFTBA Records, LLC?
About DFTBA Records, LLC
DFTBA is an e-commerce enterprise that seeks to make a positive difference in our world. Our company's history-led by owners Hank and John Green-is grounded in the online space and collaborating with content creators to craft, sell and deliver high-quality products for their communities and supporters. As we have grown, so has our ability to do good-through just one of our subscription services, we have proudly donated nearly $10M over the past three years to Partners in Health to support their efforts to build the Maternal Center for Excellence in Sierra Leone. And we are continuing to grow, motivated, not by personal gain, but by our potential to do more good.
We at DFTBA value creativity, problem-solving and, most of all, people. We are dedicated to attracting and investing in a diverse staff and welcome all experiences, perspectives and values that make you uniquely you.
About the role
DFTBA is seeking a detail-oriented Product Specialist to add to our Good Store Team. The Product Specialist plays a critical role in bringing products to market for Good Store, acting as a key liaison to other departments within DFTBA as well as external vendors. As a Product Specialist, you would ensure the delivery of high quality products and provide an excellent customer experience to all who shop and subscribe at Good Store, from end to end, from sourcing quality products, maintaining product pages, and ensuring products meet our high standard of quality before they are shipped out to customers. If you’re passionate about great products, love digging into the details, and thrive on keeping things running smoothly, read on!
What you'll do
- Manage Product Listings by setting up and testing product detail pages, ensuring accuracy before launch.
- Review customer feedback and work with the Marketing Manager and rest of the Good Store team to enhance product assortment and the shopping experience.
- Monitor competitors and refine product positioning and pricing for profitability.
- In partnership with the Procurement Team, research and source new products and negotiate vendor contracts, monitor supplier performance, finding alternatives as needed.
- Source packaging and marketing materials, ensuring accuracy and brand consistency.
- Ensure healthy inventory turnover, resolve supply chain issues, and collaborate with internal teams on logistics.
- Partner with Customer Service to maintain FAQs, improve support tools, and optimize Recharge for retention.
Qualifications
- Attention to detail, required.
- Excellent written communication skills, required. Copywriting and detailed proofreading skills strongly preferred.
- Strong communication and cross-functional collaboration skills, required.
- Basic adobe photoshop and illustrator skills, required.
- Experience with Shopify and ReCharge, strongly preferred.
- Strong computer skills with Google Drive experience, required.
- Excellent organizational and time management skills, required.
- Experience with online project management tools such as Air Table, Asana, Trello, etc., preferred.
- Desire to work for a company that has a positive impact on the world!
More Details about the Position
- Job Title: Product Specialist
- Status: Full Time, Exempt
- Benefits Provided: Health, dental and vision insurance, basic life insurance, paid vacation and sick time, 401k with company match, profit sharing.
- Reports to: Marketing Manager
- Location: Missoula, MT with the possibility of a hybrid work agreement
- Salary Range: $55,000-$63,000
To learn more about DFTBA, visit our website: https://store.dftba.com/ and https://good.store
The pay range for this role is:
55,000 - 63,000 USD per year(Missoula, MT)
Salary : $55,000 - $63,000
